Privacy Notice

Who We Are

TrialPulse UAE is operated by RD Privacy Global FZ-LLC, based in Dubai Science Park, Dubai, United Arab Emirates.

Personal Data We May Collect

We may collect:

• Name
• Email address
• Phone number (if provided)
• Organization (if provided)
• Professional role (if provided)
• Inquiry details submitted through website forms
• Disease area or clinical research interest (if voluntarily provided)
• Technical website data, such as IP address, browser information and usage data

Users should avoid submitting unnecessary health information through open text fields. However, where health-related information is voluntarily provided, TrialPulse may process such information solely for the purpose of reviewing and routing the inquiry.

How We Use Personal Data

We may use personal data to:

• Respond to inquiries
• Route relevant Patient Support Program inquiries to the appropriate investigator, research site or programme contact
• Manage communications with patient organizations, sponsors, CROs, research sites and ecosystem stakeholders
• Publish or manage announcements submitted by patient organizations, where agreed
• Improve the website and TrialPulse services
• Comply with legal and regulatory obligations

Patient Support Program Inquiries

If a user submits a Patient Support Program inquiry, TrialPulse may review the inquiry and route it to the relevant investigator, research site or programme contact.

TrialPulse does not provide medical advice and does not determine eligibility for clinical trials or patient support programs. Eligibility decisions are made by the relevant healthcare provider, research site, investigator or programme sponsor.

Sharing Personal Data

We may share personal data with:

• Relevant investigators or research sites
• Programme contacts or sponsors, where appropriate
• Service providers supporting the website or email communications
• Legal, regulatory or professional advisers, where required

We do not sell personal data.

International Transfers

Where personal data is transferred outside the UAE, TrialPulse will take appropriate steps to protect the data in accordance with applicable legal requirements.

Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including responding to inquiries, managing relationships, maintaining records and complying with legal obligations.

Security

We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse or disclosure.

Individual Rights

Individuals may contact us to request access, correction, deletion or other rights available under applicable law.

Contact

For privacy-related questions, requests concerning your personal data, or the exercise of privacy rights, please contact: privacy@thetrialpulse.com

General enquiries may be directed to: info@thetrialpulse.com